Terms and Conditions

Returns and Exchanges:

Faulty goods will be fully refunded; we will pay the return postage.

Returns accepted and full refund within 28 days of despatch, providing goods are unused and returned in the original packaging. The cost of the goods will be refunded.  The return postage will not be refunded unless the reason for return is due to a mistake by ourselves.

If you have a problem with the product, please contact us before you return the item, on our usual contact number or email address.

Complaints:

If you have any complaints please contact us on our usual contact number or email address.

Methods of Payment:

We accept most standard debit / credit cards and Paypal.  Cheques can be accepted for orders to schools / business organisations.

Availabilty:

Most items are in stock and our aim is to dispatch within 24 hours (Mon-Fri, excluding Bank Holidays). Where an item is out of stock, we will inform you and advise you of the lead-time.  You can choose to wait or have the item refunded.

Delivery times and shipping charges:

Please use the country and postage area after adding items to your basket and proceeding to checkout. Postage and delivery times vary depending on your country.

Privacy:

We are committed to protecting your privacy. All information will be collected lawfully and in accordance with the General Data Protection Regulation (“GDPR”), effective on May 25, 2018

We do not use your details for anything else other than processing your order(s) and never pass any information onto anyone else.

We do not hold any financial / credit card information at all.

The information we hold will be as accurate and up to date as you have input. You can check the information that we hold about you by calling or emailing us. If you find any inaccuracies we will delete or correct it promptly.

At any time, if you would prefer us to remove your information from our orders database then please just let us know and we will remove it within 48 hours. You can also let us know by:

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

This does not affect your statutory rights as a consumer.

Security:

All transactions are encryped with the latest internet security.

Legal info:

All brand names, product names, images and titles used on this website are trade marks or trade names of their respective holders. No permission is given in respect of the use of any of the above and moreover any such use may constitute an infringement of the holders'' rights.